Top 10 Questions
Pricing
What does the price include?

All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your cursor over the text in the column called ‘Conditions’.

My Account
Can I make a reservation without a credit card?

A valid credit card is needed to book a reservation.

How do I know my reservation is confirmed?

As soon as you have completed the booking process the confirmation page appears. We also send you a confirmation email with all your booking information.

Can I cancel or change my reservation through BookingandYou.com?

Yes, it’s easy. You can cancel or change your booking via our self-service tool ‘My Account ‘ or by just signing in. Please, remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the ‘Conditions’ column.

Where can I find the hotel’s telephone number and/or email address?

After booking, all of the hotel’s details, including telephone and email address, are provided in the online booking confirmation, confirmation email and in My Account ..

How can I see how much a hotel room costs?

Once you have entered the dates of your stay, the rates will be clearly displayed alongside the available room types.

I am entering my credit card details, when will I pay?

The payment for your stay is processed immediately and charged as soon as you make your booking and it is confirmed.

We have children; can we get extra beds/cots in the room?

Information regarding children and extra beds/cots is located under ‘Hotel Policies’, please take note of the following:

  • Added costs for children, if any, are not included in the reservation price.
  • During the online booking process please place your request for any extra bed/cot in the Special Requests box provided.
  • We advise calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email.

 

Searching
Where can I find the hotel’s phone number and/or email address?

After booking, all of the hotel’s details (including phone number and email address) are provided in the online booking confirmation, confirmation email and at My Account.

How can I see how much a hotel room costs?

Once you have entered the dates of your stay, the rates will be clearly displayed along with the available room types.

Can I make a booking for tonight on your website?

Yes, you can! Just be sure to take extra care when entering all of your information (especially your credit card number) as we may not have enough time to contact you to fix any errors, which could jeopardize your reservation.

How can I search only for hotels that are available for the period I want to stay?

BookingandYou.com automatically shows only those hotels that have availability for the dates you enter.

Can I search for hotels by price?

Yes, but only after you have entered a destination and your dates of travel. Once you have done this, you will be shown a list of available hotels. At the top of the page you can see a "Sort by:" bar, which includes the option of sorting the hotels by price. When you click on "Price," you can sort the hotels by price in combination with specific available room types.

Can I limit the search to show hotels in a specific district or near a landmark?

Yes, you can refine your search in several ways:

  • You can enter the district or landmark directly into the "Destination/Hotel Name" field in the search box.
  • If you have already started a search you can use the filters on the left hand side of the page, including the "District" filter.
  • You can use the map to browse hotels by clicking "Show map." Then move your cursor over the tagged hotels and landmarks and click on them to see more information.

 

What is the location of the hotel?

On the left hand side of the hotel’s page you can see a map. By clicking on "Show map" you can see the hotel’s location. The hotel you are looking at will be tagged in orange; nearby hotels are tagged in blue. Your confirmation email will also contain a link that allows you to map your route to the hotel.

Room Types
We have children; can we get extra beds/cribs in the room?

Information regarding children and extra beds/cribs can be found under "Hotel Policies." Please take note of the following:

  • Any additional fees for children are not included in the reservation price.
  • We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel’s contact information in your confirmation email.

 

What is the difference between a Double Room and a Twin Room?

A Double Room has one double/full bed and a Twin Room has 2 twin beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bed-type preference in the "Special Requests" box during the booking process.

What is a "non-refundable" or "free cancellation"?

Every room has a different policy set to it (by the hotel).

  • A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your confirmation.
  • Free cancellation means you can change or cancel your booking free of fees, if done within time period set by the hotel. This is written in the room conditions and in your confirmation (for example "Cancel up to x days" or "Cancel before dd/mm/yy hh:mm").

 

Can I request an extra bed in my room and will there be an extra fee?

Information regarding extra beds can be found under "Hotel Policies." Please take note of the following:

  • Additional fees, if any, are not included in the reservation price.
  • We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel’s contact information in your confirmation email.

 Payments

I am entering my credit card details. When will I be charged?

The payment for your stay is processed immediately and charged as soon as you make your booking and it is confirmed.

Does the hotel need a deposit or payment in advance?

Yes

Can I pay for my stay in advance?

Yes

Reservation Process
How can I make a special request? For example: a sea view, twin beds, room on a certain floor or dietary needs?

During the booking process you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met.

How can I make a special request? For example: a sea view, twin beds, room on a certain floor or dietary needs?

During the booking process you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met.

Can I book a hotel for day use?

No, bookings are for a one night minimum stay only. BookingandYou.com can only reserve hotel rooms, not meeting rooms or conference facilities.

How do I find out how many bedrooms are in an apartment/suite?

The number of bedrooms should be clearly stated in the room description. If the information is not there you can contact the hotel directly with the contact details provided in your confirmation email.

How can I make a group reservation?

Many hotels on our website can accommodate groups.

  • Please note that the number of rooms assigned to a group varies for each hotel and that special conditions may apply for group bookings. You can view this information under Hotel Policies.

 

Hotel Policies
I will be arriving earlier/later than the stated check-in time. Can I still check-in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel.

How can I find a hotel's check-in/check-out times?

Check-in/check-out times differ for each hotel. You can find a specific hotel's check-in/check-out times in the "Hotel Policies" section at the bottom of the hotel's page, as well as in your confirmation email.

How do I get more information about the room or hotel facilities?

You can find a specific hotel's facilities in the "Hotel Facilities" section at the bottom of the hotel's page.

I want to check out after the stated check-out time. What should I do?

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.

I want a smoking room, but I can only choose a non-smoking room. How can I request a smoking room?

If there are no rooms listed as "smoking rooms," it means that the hotel does not allow smoking in rooms.

How do I find out if a hotel allows pets?

Pet policies are usually displayed on the hotel’s page under "Hotel Policies."

Confirmation
How do I know if my reservation is confirmed?

As soon as you've completed the booking process, a confirmation page will appear. This page shows all of your reservation details so you can access your confirmation online at My Account . We'll also send you a confirmation email with all of your booking information.

I have booked a hotel but haven't received a confirmation by email. What should I do?

As soon as you've completed the booking process, a confirmation page will appear. This page shows all of your reservation details so you can access your confirmation online at Try looking in the spam/junk folders as well as the inbox of the email address attached to your booking. You can also use the booking number and Itenary number from the confirmation page to log on to My Account to access a copy of the confirmation email.

What is "My Account" and how do I use it?

My Account is a self-service tool, which you can use to view, cancel or change your reservation online. You can access My Account directly from:

  • BookingandYou.com -- the link is on the upper right hand side of the screen.

 

Are the facilities in the room that I have booked guaranteed?

Yes, the room facilities listed under each room type are guaranteed by the hotel.

I received an email from BookingandYou.com claiming to be from the place where I booked my stay. Why did I receive this message?

In the interest of better serving our customers and improving the lines of communication between hotels and guests, you may occasionally receive such emails. When sending these emails, we use email aliases to protect the privacy of our customers. And on occasion, our system will automatically forward the email from the hotel to our customers by using these aliases. Please be aware that this correspondence will be generated by the hotel and sent via BookingandYou.com on their behalf. As such, BookingandYou.com cannot be held liable for the content of the message. If you feel that the content of this message is inappropriate or contains spam, we ask that you report this information by clicking on the link located in the bottom right corner of the email

Cancellation/Change of a Reservation
Can I cancel or change my reservation through Bookingandyou.com?

Yes, it’s easy to cancel or change your booking via our self-service tool at My Account.. Please remember to check the hotel’s cancellation policy before making any changes to your reservation. Non-refundable rooms and other special deals may have a different cancellation policy. Room-specific cancellation information can be found next to the room type under the "Conditions" column on the hotel's page.

If I need to cancel my booking will I pay a cancellation fee?

Cancellation policies vary from room to room. You can usually cancel or change your booking up to 24 hours before your planned arrival time. You can check to see what a hotel’s policy is, and whether they will charge a cancellation fee, under "Hotel Policies." This information is also included in your confirmation email. Please note that if your room is non-refundable or part of a special deal, it may have a different policy. You can see specific room policies under the "Conditions" column next to "Room Type."

Where can I find the cancellation policy of the hotel?

Room-specific cancellation information is included next to the room type under the "Conditions" column. Please note that with special deals, the cancellation or deposit policy differs from the normal policy, so it’s wise to check both.

Can I cancel or change a Flash Deal or non refundable booking?

Dates of stay for Flash Deals and non-refundable bookings cannot be changed because they have special low rates. If you choose to cancel reservations for these types of rooms, you might be charged according to the hotel’s policy.

How do I know if my booking has been canceled?

Once you have canceled your reservation you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders.

Extra Facilities
How do I know if the hotel has parking facilities and how can I reserve a space?

Under "Hotel Facilities" you can see if the hotel has parking, and if any restrictions apply. If the hotel requests that you reserve parking, please contact them directly with the contact information provided in your booking confirmation.

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "Hotel Facilities," by "Services." Once you have made your reservation you can arrange the airport shuttle directly with the hotel. The hotel’s contact information is listed in your booking confirmation. Please remember to have your flight details ready.

Can I store my bags at the hotel before check-in or after check-out?

You can see if a hotel offers luggage storage under "Hotel Facilities" on the hotel's page. If you need more information about the hotel's luggage storage facilities, please contact the hotel directly using the contact details provided in your booking confirmation.

How do I find out if a hotel has a certain facility, e.g. an elevator?

Under "Hotel Facilities" you can see a list of all the hotel’s facilities, activities and services.

Directions
Where can I find the address of the hotel?

You can see the hotel's address at the top of the hotel's page on BookingandYou.com. It's also included in your booking confirmation email.

Where can I find directions to the hotel?

You can find directions to the hotel in several ways:

  • In your confirmation email
  • Add the directions straight to your TomTom from your confirmation page.
  • Or access the GPS coordinates anytime, along with online driving directions.
  • Maps which are there while making the booking.